FAQs

Frequently Asked Questions

What types of projects do you make?

We create custom laser-cut and engraved pieces for cabins, homes, resorts, schools, teams, and local businesses. This includes signs, maps, games, recognition pieces, keychains, and one-off custom builds. If you have an idea, we’re happy to talk it through.

How does the custom process work?

You reach out with an idea or example. We ask a few questions about size, use, and timing, then create a design for approval before anything is cut or engraved. You’ll see it first - no guesswork.

Do you work with businesses, schools, and organizations?

Yes. We regularly work with resorts, bars, schools, teams, and community groups. We can create repeatable designs, bulk runs, and recognition items that stay consistent year to year.

How much do custom pieces typically cost?

Every piece is custom, so pricing depends on size, materials, detail, and finishing. Smaller items like keychains or simple signs are usually very affordable, while larger or multi-layer pieces are quoted based on scope. We always share pricing before any work begins.

What goes into the final price?

Pricing is based on a few clear factors:

• Design and layout time
• Material selection
• Laser engraving or cutting time
• Finishing work like painting, staining, sealing, or assembly

We don’t add surprise charges - everything is explained upfront.

Do I have to pay everything upfront?

No. For most custom projects, we collect a design fee first, then a deposit before production begins. The remaining balance is due when the piece is completed or ready for pickup.

Do you charge extra for rush orders?

Rush orders may include an additional fee depending on the timeline. If you have a deadline, let us know early and we’ll tell you what’s possible and what it would cost before you decide.

Do you only make what’s shown on the website?

No. The website shows examples and popular builds, but most of our work is custom. Those examples are starting points - sizes, layouts, text, and details can all be adjusted.

How long does a custom project usually take?

Turnaround depends on the project, but most custom pieces are completed within a few weeks after design approval. If you have a deadline, let us know early and we’ll tell you what’s realistic.

Where are you located and who do you serve?

We’re a family-run shop based in Central / North-Central Minnesota. We primarily serve the surrounding area, but many of our pieces can be picked up or arranged for delivery depending on the project.

Is there a design or setup fee?

Yes. Most custom projects include a design/setup fee. This covers layout, sizing, test cuts if needed, and making sure the piece fits your space and purpose. If you already have a usable design or select a stock layout, that cost may be reduced.

Do you provide the materials, or can I bring my own?

We supply all materials. This helps us control quality, test settings, and avoid issues that can happen with unknown materials. It also ensures your finished piece looks the way it should and lasts.

Can you give me a price range before I commit?

Yes. Once we understand what you’re looking for, we can give you a realistic estimate or range before moving forward. We’re happy to talk through options to fit your budget.

What if something isn’t right with my order?

If we make a mistake, we fix it. You’ll approve the design before production, and we stand behind our work. Our goal is a finished piece you’re proud to use or give.

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